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You got a negative Yelp review? Don’t panic! It happens to every business, even the best of the best. You might not have even done anything wrong.
What matters right now is how you handle it. By staying calm and responding in a professional, understanding manner, you can essentially turn a negative into a positive. That’s especially critical for a funeral home.
In this week’s Funeral Home Success Show, Welton Hong explains exactly what steps to take when your funeral home receives a negative Yelp review.