(NOTE: Monitoring your funeral home’s online reputation is a requirement for success in the digital age. Try our free Review Scan now for an instant reputation report on your funeral home.) 

What do you do if your funeral home gets a negative review from the Better Business Bureau? Unfortunately, it’s a more complicated process than contesting a negative review on Google, Facebook, or Yelp. You’ll need to contact your local BBB office, but it can get even trickier from there. Learn what to know in this video.