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Avoid This One Big Mistake When Responding to Positive Reviews

(NOTE: Monitoring your funeral home’s online reputation is a requirement for success in the digital age. Try our free Review Scan now for an instant reputation report on your funeral home.) 

When Welton Hong says he’ll go anywhere to educate deathcare firms on how to thrive, he means it! In fact, he just flew straight from Texas to the New York State Association of Cemeteries’ Fall Conference. While in San Antonio, he got a question about whether you should respond to positive reviews of your business, and the answer is simple: You absolutely should! However, you must AVOID the one big mistake firms often make, which he reveals in this video. 

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